Majanni,Rania. Jarjour, Alaa and Abood, Talal.(2015) The Effects of E-Customer Relationship Management on Customers Trust and Commitment in Syrian Private Banks - A Field study at Syrian Private Banks in Syrian Coastal Area, publisher: Tishreen University Journal for Research and Scientific Studies, Economic and Legal Sciences Series, Vol. 37, No.4.
Majanni,Rania. Jarjour, Alaa and Abood, Talal.(2015) The Mediating Role of Switching Costs in the Relationship Between Relationship Marketing Programs and Customer Loyalty - A Field Study in Syrian Private Banks in Syrian Costal Area, publisher: Tishreen University Journal for Research and Scientific Studies, Economic and Legal Sciences Series, Vol. 37, No.4.